Ticketing + knowledge base, unified
One system for tickets and documentation.
A genuine match in your knowledge base gets an instant AI answer. Everything else goes straight to a technician — no AI spend wasted on a guess.
Security
Your data never touches another company’s.
Every customer shares one database. Row-level security — enforced inside the database itself, never in application code — locks every row to its own organization.
One shared database
Row-level security
Enforces every boundary. Never assumed in application code.
Everything in one system
Everything your support team needs, in one place.
Ticketing
Submitted, triaged, and resolved — status changes are enforced automatically, so a ticket can’t get stuck in an invalid state.
AI-assisted knowledge base
Drafted by AI straight from resolved tickets, reviewed by a technician before anything publishes.
CMDB
Configuration items sit next to the ticket — full context, no switching tools.
SLA policies
Business-hours-aware deadlines that pause while waiting on the customer and get checked for breaches on a schedule.
Hybrid search
Semantic and keyword search combined, so a vague description and an exact error code both find the right answer.
Inbound email
Email in, ticket out — automatically.
No lock-in
Move your data in. Move it out. Whenever you want.
Bringing your existing tickets and knowledge base in shouldn’t take a consultant, and leaving — if you ever want to — shouldn’t be a hostage negotiation. SolviQueDesk is built so both are just an export.
Migrating from your current helpdesk means a paid consultant and weeks of field-mapping.
Import your existing tickets and articles directly — switch to us without the migration project.
Your data lives behind a proprietary format, if it exports at all.
Export everything, any time, in a format you can actually reuse — switch away from us just as easily.
Tenant separation is enforced by application code you have to trust.
Isolated by the database itself — never assumed in application code.
Ticketing, knowledge base, CMDB, and SLA tracking live in separate tools or paid add-ons.
One shared system — ticketing, AI-assisted knowledge base, CMDB, and SLA policies, together.
Pricing
Two ways to get started.
There’s no generic rate card — pricing is scoped to how your organization uses the system.
Standard
Custom
- Ticketing for end users and technicians
- AI-assisted knowledge base with the zero-token path built in
- CMDB and SLA policies with business-hours math
- Hybrid search and inbound-email-to-ticket
No obligation, no generic quote.
Pilot
Custom
- Full product access for the length of the pilot
- A fixed, one-time installation fee — never a subscription
- Priced to your headcount and seat count
- Priced to your data and user volume
One fixed fee, scoped to your org — no recurring commitment.
Built for internal IT and support teams.
Every organization gets its own secure, isolated desk — sign in to get to yours.